SOLUTIONS FOR TOMORROW

MEDICAL X-RAY INNOVATION

Solutions For Tomorrow are revolutionising the MedTech Industry with their Mobile X-ray units, transforming healthcare for patients and caregivers alike.

ANNA KOWALSKA

 PRODUCT SPECIALIST

We’d had the idea for a long time, and realised a Knowledge Base was the solution. Now it is indispensable for customer communication.

THE SOLUTIONS FOR TOMORROW KNOWLEDGE BASE

Read about how implementing a Knowledge Base improved Solutions For Tomorrow’s customer relations.

THE PROBLEM:

We had quadrupled our production but couldn’t provide the support our customers needed.

The escalation of the Covid-19 pandemic transformed operations overnight, increasing global demands of diagnostic equipment and escalated the go-to-market strategy in Europe and Asia.

THE CHALLENGE:

We sell premium products, and our services must be premium too!

Travel restrictions limited all field service activities for technical teams and reduced the ability to assist customers in person with installation, troubleshooting and performance support.

THE SOLUTION:

We were looking to deliver essential training immediately without sending vital staff overseas.

This unique situation required an immediate solution for implementing essential product on-boarding, troubleshooting, and performance support remotely. A Knowledge Base provides customers access to necessary information on-demand, anytime, anywhere.

THE CONTENT:

We didn’t have the resources to plan, structure and create the relevant content for a Knowledge Base.

Prioritize service-related modules to support and offload service teams by extracting and comprising product knowledge and expertise into short, informational training videos designed to address specific customer needs.

THE BENEFIT:

We have a lot of positive feedback from customers, board members and investors as well!

The Knowledge Base is a great tool for marketing and sales, as well as customer communication. With features such as unit introduction and service videos to assist troubleshooting and basic repairs, the Knowledge Base can be referred to even if customers continue to call for service.

THE FUTURE:

We have ideas on how to develop the Knowledge Base, evaluating user data for product development.

The Knowledge Base and its numerous features can be tailored according to company needs, regardless of how the organisation evolves and expands.

READ ABOUT OUR VISION TO EMPOWER KNOWLEDGE IN MEDTECH & INNOVATION

KNOWLEDGE MANAGEMENT SOLUTIONS

We design and develop customised Knowledge Hubs to respond to the critical need for learning of complex skills and performance support.

KNOWLEDGE HUB

The nerve centre of any knowledge management system!

MOBILE APPS

Discover the universe of functionality within IOS & Android apps.

LEARNING CONTENT

Harness the power of empowering, impactful & dynamic learning content.

WILL GRAY

Co-founder | Content production

A senior creative with 15+ years’ experience in film, animation, web development & events.

MIMMI NIKOLAISEN

Co-founder | Business Development

A senior content creator & producer with 10+ years in TV & media production.

BRANDY XU

Co-founder | Marketing & Communications

A data-driven marketing professional with background in IoT and innovation.