THE A~Z OF KNOWLEDGE MANAGEMENT
How do you unfold Knowledge Management? What are the key ideas that will help you create impactful learning content? Here we present our A~Z of knowledge management terminology.
Developing and maintaining a knowledge management system requires your team to be adaptable to change, offer incremental progress and redefine objectives as you progress towards project goals.
No company or product is the same. Therefore, there are no magic bullets for managing knowledge. By going bespoke, expect the result to strengthen YOUR brand and product.
So often overlooked – the potential in collective knowledge is an opportunity to find alternative revenue streams from core product development. Don’t wait for product launch – start now!
Strategy is essential for supplying users with the right content. Apply user profiles, structure learning, and strategically distribute content for an augmented learning experience.
Harness the power of strong content to create an impactful and dynamic learning experience. Your investment in content will result in empowered users and increased customer satisfaction.
Feedback in the public domain risks negatively impacting to your brand. Create a closed-loop feedback system for users to respond to the product information and their learning experience.
We no longer expect our customers to also be our neighbours. The marketplace is global and digital learning is the only approach for to communicate with a world-wide audience.
Your knowledge base and learning content will become the centrepiece of your brand identity, a hallmark of true quality, authenticated learning, and a benchmark for your competitors.
A knowledge base delivers valuable insights to how users respond to and engage with your products. Unfold user behaviour and increase customer satisfaction and retention rates as well as long-term revenue.
Modern learning is about “just-in-time-delivery”. Users regularly encounter scenarios in the field that require instant product support. Learning material will remove any obstacle to successful product usage.
Collective knowledge, where individuals contribute and share personal expertise to a group giving them access to critical knowledge – raises everyone collectively.
What will we leave behind? As Innovators, your products should positively impact society and the global environment. A knowledge base will become the basis of your lasting legacy.
Your Minimum Viable Product (MVP) is your innovation with just enough function to get user feedback – and the same applies to your knowledge platform. Deploy, distribute, and then develop. Repeat!
Once a version of your knowledge platform is published, aim to nourish it with new content and functions to encourage users to deep-dive in learning and empower them in how to use your innovation.
Motivate and engage users by efficiently managing, organising, and providing optimized learning content on-demand. In-depth training, troubleshooting and support anytime, anywhere.
Companies who wait to deploy support platforms until after products launch remains one step behind their competitors and risks losing market shares due to dissatisfied users. Proactivity boost customer loyalty!
A knowledge base allows your company to be truly customer orientated. Quality trumps quantity, and always will – therefore, nurturing discerning customers should be your top priority.
Integrating knowledge hubs, mobile apps, and learning content to accommodate the critical need to manage knowledge and deliver performance support – across any device, screen, or network.
We challenge the idea that digitalised intellectual property poses a risk. Protect your sensitive information by restricting public access and authorizing targeted audiences to the Knowledge Hub.
Want your talent and their knowledge to be a quantifiable asset? Commit to developing relevant and in-demand training content and reap the benefits of cost-saving automated processes and customer loyalty in return.
Content should always respond to user-led scenarios. By allowing customer feedback to dictate what learning material to prioritize, you respond proactively to meet future customer needs and expectations.
Videos, animations, and infographics will result in an augmented learning experience for your users. Avoid endless essays or wordy manuals and make your content interactive, impactful and engaging.
This is your brand, and your customers. Why interject/or incorporate other brands between you and your users? Your knowledge platform should highlight your brand front and centre without compromise.
The marketplace is highly competitive, not to mention globalised, increasing the pressure to stand out from the crowd. To do so requires companies to offer more than everyone else to stay ahead of the competition.
Data is king – set your sights on collecting and cultivating critical data on customer behaviour and allow these insights to guide your product development. Don’t follow a hunch!
The world’s population are adopting to digital, responsive learning methods and in the process evolving how we learn and take in new information. Capture the moment of critical adoption and reap the benefits long-term.
MORE ABOUT KNOLOGRAM
Our work with Solutions for tomorrow, our target industries Medtech and Innovation, and our vision for the future
SOLUTIONS FOR TOMORROW
Our work with Sweden’s most innovative MedTech company
MEDTECH & INNOVATION
Read about key industries and needs for knowledge management
Knowledge management solutions for complex innovations.